Please be advised that Microsoft have confirmed today's outage has been fully resolved. If you continue to experience issues, please advise us via the relevant channels to ensure we can promptly assist you.
Posted Sep 29, 2020 - 20:51 AEST
Monitoring
Please be advised that Microsoft have sent out an update advising that mitigation strategies have been successful so far and customer sessions are returning to normal. The issue is still being closely monitored. If you continue to experience issues, please try rebooting your device and logging in again. Update from Microsoft below:
Title: Can't access Microsoft 365 services
User Impact: Users may be unable to access multiple Microsoft 365 services.
More info: Users may be unable to access any services that leverage Azure Active Directory (AAD) including Outlook, Microsoft Teams and Teams Live Events as well as Office.com. Additionally, Power Platform and Dynamics365 properties are also affected by this incident.
Existing customer sessions are not impacted and any user who is logged in to an existing session would be able to continue their sessions.
Current status: Our mitigation strategy was successful in allowing users to sign into the previously impacted services. Our internal monitoring has validated this recovery and we have received positive confirmation from customer reports. We’ll continue to monitor the service and provide updates on full recovery to remaining impacted users.
Scope of impact: Any user may experience access problems for Microsoft 365 services.
Posted Sep 29, 2020 - 11:15 AEST
Update
Please be advised, Microsoft have released an update at 10am AEST and is current as at the time of this notification. Microsoft's update is below:
Title: Can't access Microsoft 365 services
User Impact: Users may be unable to access multiple Microsoft 365 services.
More info: Users would be unable to access Outlook.com, Microsoft Teams including Teams Live Events, and Office.com. Additionally, Power Platform and Dynamics365 properties are affected by this incident.
Existing customer sessions are not impacted and any user who is logged in to an existing session would be able to continue their sessions.
Current status: We’ve determined that a specific portion of our infrastructure is not processing authentication requests as efficiently as expected. We’re rerouting the impacted authentication traffic to alternate systems as a mitigation step.
Scope of impact: Any user may experience access problems for Microsoft 365 services.
Posted Sep 29, 2020 - 10:06 AEST
Update
At this stage, the Microsoft outage continues to be an issue and we have not yet had any further updates from the Microsoft team. We will update you again within a reasonable time frame or if we hear an update from Microsoft.
Posted Sep 29, 2020 - 09:30 AEST
Identified
Please be advised, Microsoft have notified us of a current incident and outage affecting Microsoft Cloud Services. Specifically, issues are related to authentication services. Microsoft outage notice below:
Title: Can't access Microsoft 365 services
User Impact: Users may be unable to access multiple Microsoft 365 services.
More info: Any Microsoft 365 service that leverages Azure Active Directory (AAD) authentication may be impacted by this issue.
Existing sessions do not appear to be affected. Affected users are encouraged to keep existing sessions going and to avoid re-authenticating to Microsoft 365 services.
Current status: We've identified and are reverting a recent change to the service which may be causing or contributing to impact.
Scope of impact: Any user may experience access problems for Microsoft 365 services.